1. Overview
At ShopMagic, we want you to be completely satisfied with our services. This Refund Policy outlines the terms and conditions for refunds on our subscription plans.
2. 14-Day Money-Back Guarantee
We offer a 14-day money-back guarantee for all new subscribers. If you're not satisfied with ShopMagic within the first 14 days of your subscription, you can request a full refund.
- The 14-day period begins from the date of your first payment.
- This guarantee applies to first-time subscribers only.
- Refund requests must be submitted within the 14-day window.
3. Subscription Cancellation
You can cancel your subscription at any time:
- Go to Settings → Subscription in your dashboard.
- Click "Cancel Subscription".
- Your access will continue until the end of your current billing period.
- No refunds are provided for partial months after the 14-day guarantee period.
4. Annual Subscription Refunds
For annual subscriptions:
- Full refund available within the first 14 days.
- After 14 days, a prorated refund may be issued at our discretion.
- Prorated refunds are calculated based on unused full months remaining.
- Any annual discount received will be deducted from the refund amount.
5. Non-Refundable Items
The following are NOT eligible for refunds:
- Subscription fees after the 14-day guarantee period (unless annual plan)
- Add-on services or one-time purchases
- Accounts terminated for Terms of Service violations
- Third-party services or products purchased through our platform
- AI generation credits that have been consumed
6. How to Request a Refund
To request a refund:
- Email us at support@shopmagicecommerce.com
- Include your account email and reason for the refund request
- We will review your request within 2 business days
- Approved refunds are processed within 5-10 business days
- Refunds are issued to the original payment method
7. Processing Time
- Review: 1-2 business days
- Processing: 5-10 business days after approval
- Bank Processing: Additional 3-5 business days depending on your bank
8. Chargebacks
We encourage you to contact us before initiating a chargeback with your bank. Chargebacks can result in immediate account suspension and additional fees. We're committed to resolving any issues directly and fairly.
9. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. The refund terms in effect at the time of your purchase will apply to that transaction.
10. Contact Us
If you have questions about our Refund Policy, please contact us:
Email: support@shopmagicecommerce.com
Website: https://www.shopmagicecommerce.com